ball

Privacy Policy

This Privacy Policy is published in compliance of:

  • Section 43A of 'The Information Technology Act, 2000';
  • Rule 4 of 'The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011' (hereinafter referred to as the "SPI Rules");
  • Relevant Provisions of 'The Consumer Protection Act, 2019' read with 'The Consumer Protection (E-Commerce) Rules, 2020'

DEFINITION

[For all or any terms that are not defined here, users are asked to consult or rely on the definition clause included in the "Terms of Use" document found on our website(s) or mobile application(s) of StumpTalk.] "User ID": This is an identification code that is assigned to each individual user via their computer or mobile device using "cookies" or similar electronic tools. It assigns a unique, random number to each user in order to improve responsiveness for our users and identify their individual interests.

INTRODUCTION

COMPANY NAME ("Company" or "StumpTalk" or "We") swears to provide you with the best possible service. But even as we serve you all, we make sure to value your privacy above all else and to keep it safe and secure. In order to fulfill our pledge, we maintain open and honest procedures for handling the data we gather from our users and how it is put to use. We also make sure that no other parties, whether consciously or unconsciously, ever receive it.

All users who visit and use our websites or mobile applications created by StumpTalk are subject to this privacy statement. By visiting our website or mobile application and/or utilizing StumpTalk's services, users herein unconditionally consent to the terms of use and privacy statement stated here. We are dedicated to protecting our users' privacy in every way because we value it. This Privacy Policy, when read in conjunction with the "Terms of Use" posted on our website(s) or mobile application(s), governs any disputes with StumpTalk regarding privacy issues.By accessing and/or using the Website(s)/Mobile Application(s), the Users signify their agreement to accept this Privacy Policy. IF YOU DO NOT AGREE WITH ANY OR ALL OF THE FOLLOWING TERMS OF THE PRIVACY POLICY, PLEASE DO NOT ACCESS AND/OR USE THE WEBSITE(S)/MOBILE APPLICATION(S) OF StumpTalk.

Information We Collect

When you use StumpTalk, we may collect certain information to enhance your user experience. The types of information we collect include:

  • Personal Information: We collect personal information such as name, email address, or contact details unless you voluntarily provide it (e.g., during registration).
  • Non-Personal Information: We may collect non-identifiable information such as your device type, operating system, and app usage statistics (e.g., pages viewed, time spent, etc.).

REASONABLE SECURITY PRACTICES AS PER THE INFORMATION TECHNOLOGY ACT, 2000 AND ITS RULES

As previously stated in Rule 8 of the SPI Rules and as modified by the Information Technology Amendment Act of 2008, we have adopted acceptable security standards.

To prevent your personally identifiable information from being lost, misused, disclosed, altered, or destroyed, we have put in place strict, globally recognized standards for technology, managerial security, technical security, operational security, and physical security. Third-party cloud service providers have guaranteed us that the data we gather is handled and kept safely and securely in accordance with internationally recognized best practices. As mandated by the SPI Rules and the Information Technology Act of 2000, we have put "Reasonable Security Practices" into effect.

By complying with such provisions, we assure our User(s) proper care and control over our I.T. and Security operations as required under relevant sections i.e. sections 43, 43A, 45, 66, 72A & 85 of the Information Technology Act, 2000 read with the Information Technology Amendment Act, 2008 and including related rules made therein. However, StumpTalk or its directors, shareholders, employees, and any other related persons (whether directly or indirectly) shall not be held responsible for any fraudulent/criminal activity in regard to misuse or unauthorized use of your sensitive personal information stored in our Website(s)/Mobile Application(s) of StumpTalk.

In accordance with the statutory provisions of Sections 43, 43A, and 45 of the Information Technology Act, 2000, including any amendments in the said Act and any other laws of India currently in effect, Users who access or use our Website(s) or Mobile Application(s) of StumpTalk agree that We shall not be held responsible for any uncontrollable security attacks and any consequential losses (whether directly or indirectly), including financial losses, loss of opportunity, legal costs, attorney's fees, business losses, reputation loss, and any other losses that may occur to the User(s).

As you have agreed and acknowledged that our management complies with the due diligence (care & controls) requirements of the Information Technology Act, 2000, including its rules and amendments, you further agree that our management will not be held directly or indirectly liable for any cyber crime related criminal liabilities under the Information Technology Act, 2000/2008 relating to your information.

We take the necessary security precautions to guard against illegal access to data as well as illegal data manipulation, disclosure, or destruction. These include internal evaluations of our procedures for gathering, storing, and processing data as well as security measures, such as suitable encryption and physical security measures to prevent unwanted access to the systems on which we save personal information.

As previously stated, we securely store and manage all information collected on our StumpTalk websites and mobile applications on the server of a third-party cloud service provider. Even though our security procedures are very effective, no security system is completely impenetrable. We cannot guarantee that the data you provide will not be intercepted during its transmission to us via the internet, nor can we guarantee that our database will be secure. In any event, we make every effort to ensure that any personal data you give us is sent via a secure HTTPS connection using contemporary cryptography.

User(s) agree that any information you include in a posting to the public discussion areas on our Website(s)/Mobile Application(s) of StumpTalk is available to anyone who has access to our Website(s)/Mobile Exchange(s) of StumpTalk.

But the internet is a constantly changing medium. In order to comply with amendments in the current laws and/or to accommodate any necessary future changes, we may occasionally update our privacy policy. This includes, but is not limited to, covering any other technical upgrades that may occasionally occur. Naturally, no matter what the new policy is, we will always utilize the information we collect in accordance with the policy that allowed it to be gathered, so long as it doesn't conflict with the laws that are in effect at the time.

COOKIES

We may use "cookies" or comparable electronic tools to gather information in order to assign each user a unique, random number as a user identification ("User ID") and to better understand each user's unique interests using their identified computer or mobile device. This will improve responsiveness for our user or users. Even if we set a cookie on your computer or mobile device, we won't be able to identify you unless you explicitly identify yourself (for instance, by registering).

Additionally, a cookie cannot read information from your hard drive. There is no explicit use of "cookies" in the iOS and Android apps. However, third-party code and libraries that use "cookies" to gather data and enhance their services may be used on our StumpTalk website or mobile application. Users can identify when a cookie is being sent to their device and choose whether to accept or reject these cookies. However, the User(s) may not be able to utilize all or any of our services if they decide to reject our cookies.

Advertisers using the platform of our Website(s)/Mobile Application(s) of StumpTalk to advertise may also assign and use their own cookies to your browser, a process that we do not control. Once the User(s) permit, We may obtain additional information such as list of apps installed on your device, device information, location, network carrier ("Information") available on your device, to personalize your experience and improve the app suggestions. This data may also be used at our end to take necessary business decisions.

We assure that all or any information of the User(s) shall not be shared with any third party and shall be purely utilized for enhancing each user experience and personalizing the services within StumpTalk networks.

Opting Out: In case any of the User(s) wish to opt out of storing cookies, the said user has an option to remove/block cookies in the corresponding internet browser's settings. However, this may have a direct impact upon the corresponding User(s)'s experience of our services.

  • Log File Information: It is necessary to inform and clarify our User(s) that: We automatically collect limited information about your computer's or mobile's connection to the internet, mobile number/email address (if applicable), including your IP address, when you visit our Website(s)/Mobile Application(s) of StumpTalk.
  • Your IP address is a number that lets computers attached to the Internet know where to send you data – such as the pages you view.
  • We automatically receive and log information from your browser, including your IP address, your computer’s name, your operating system, browser type and version.

INFORMATION FROM OTHER SOURCES

  • We may receive information about you from other sources, add it to our account information and treat it in accordance with this Privacy Policy.
  • If you provide information to the platform provider or other partner, whom we provide/receive services from, your account information and order information may be passed on to us.
  • We may obtain updated contact information from third parties in order to correct our records and fulfill the services or to communicate with you.

DEMOGRAPHIC AND PURCHASE INFORMATION

  • We may reference other sources of demographic and other information in order to provide you with more targeted communications and promotions. We use Google Analytics, among others, to track the User(s) behavior on our Website(s)/Mobile Application(s).
  • Google Analytics specifically has been enabled to support display advertising towards helping us to gain understanding of our User(s)’s Demographics and Interests.
  • The reports are anonymous and cannot be associated with any individual personally identifiable information that you may have shared with us.

LINKS TO THIRD PARTY SITES / AD-SERVERS

Our Website(s)/Mobile Application(s) of StumpTalk may also include links to other third party websites or mobile applications. Such websites or mobile applications are governed by their respective privacy policies, which are beyond our control.

The User(s) can determine their position by looking at the URL in their browser's location bar after they move to third-party apps or websites and use any built-in third-party services. The privacy policy of the relevant operator of the application or website that the user is visiting governs how any information that the user provides to such a third party is used. That policy might not be the same as ours. For additional information about this and/or other complaints, users should get in touch with the proprietors of the application or website if they are unable to access the privacy policy of any of these third-party websites or mobile applications, including their homepage.

We typically provide aggregated statistics on traffic to different pages and content within our Website(s) and Mobile Application(s) of StumpTalk to our advertisers in order to help them understand our audience and validate the value of advertising on these platforms.

When users visit any of our StumpTalk websites or mobile applications, we use third-party advertising businesses to display advertisements. These businesses may use information about your visits to this and other websites or applications, including your name, address, email address, phone number, and other personally identifiable sensitive or non-sensitive information, to show you ads for products and services that interest the relevant User or Users. With the exception of the situations listed in the clause below, we never give any personal information to third-party websites, advertisers, or ad servers without your permission.

INFORMATION SHARING

StumpTalk may share the sensitive Personal Information to any third party including Government Bodies / Government agencies / Government authorities / Service Provider / Alliance Partner without obtaining the prior consent of the User(s) in the following limited circumstances:

  • When the law, a court, a government agency, or an authority requests or requires disclosure, whether for identification verification, prevention, detection, or investigation (including cyber events), or for the prosecution and punishment of offenses. These disclosures are provided in good faith and with the belief that they are reasonably required to enforce the Terms of Use and Privacy Policy, as well as to comply with applicable laws and regulations at the relevant time.
  • In order for StumpTalk to process Personal Information on its behalf, it plans to communicate this information with its group companies, related firms, and their officers and employees. We also make sure that the people who receive this information consent to processing it in accordance with our guidelines and the terms of use and privacy policy that are also posted on our StumpTalk website or mobile application. The aforementioned group companies and connected companies additionally guarantee that, except from what is specified in this section, no third party will receive the personal information that has been supplied with them.
  • Ads may be served by third-party advertising businesses when users visit StumpTalk's website or mobile application. These businesses may utilize personal information (non-sensitive personal information only) regarding users' visits to StumpTalk's website or mobile applications and other websites owned by third parties to show ads for products and services that the user or users may find interesting.
  • StumpTalk shall transfer information about the User(s) in case it is acquired by or merged with another company.

ACCESSING, UPDATING AND DELETION OF PERSONAL INFORMATION

When the User(s) use our Website(s)/Mobile Application(s) of StumpTalk:

  • We work in good faith to give our users access to their personal information upon request from the user or users. We also make sure that any personal information or sensitive personal data or information that is discovered to be inaccurate or lacking is updated, changed, or amended as soon as possible, subject to any legal requirements that such information be kept on file or for valid business purposes.
  • Prior to processing any requests, we ask each individual User to identify themselves and the information they would like accessed, corrected, or removed. We may also refuse to process requests that are excessively repetitive or systematic, require a disproportionate amount of technical work, compromise the privacy of others, would be highly impractical (such as requests involving information stored on backup tapes), or for which access is not otherwise necessary.
  • Unless doing so would necessitate an excessive amount of work, we always provide information access and correction at no other cost. (iv) We may guarantee that Personal Information pertaining to a User or Users is removed from both our database and third-party cloud service providers upon receiving a particular request from any of the User(s).
  • Due to the manner in which we manage some of our services, residual copies of your personal information may be kept in our backup systems for a while after you request that they be removed from our active servers.

Our Policies Concerning Children

We don't intentionally gather or ask for personal information from anyone younger than 16 or let them to utilize our services. Please do not provide us with any personal information, such as your name, address, phone number, or email address, if you are younger than sixteen. No personal information may be submitted by anyone younger than sixteen. We will take immediate action to remove any personal information we may have obtained from a child under the age of sixteen. Please get in touch with us if you think we may have any information from or about a child under the age of sixteen.

GRIEVANCE REDRESSAL MECHANISM

Any user or other individual with a grievance of any type is asked to click on the direct link provided below in order to contact us (provide link).We will be pleased to answer any further questions you may have about this privacy statement or to assist you comprehend its ramifications. At your request, we may also assist you in obtaining additional information about our operations, if we believe it to be fair. You can contact the aforementioned email address or postal address for the aforementioned purpose. Processing the aforementioned request could take some time.

ACCESSING, UPDATING AND DELETION OF PERSONAL INFORMATION

When the User(s) use our Website(s)/Mobile Application(s) of StumpTalk:

We make good faith efforts to provide our User(s), as and when requested by such User(s), with access to their Personal Information and shall further ensure that any Personal Information or sensitive personal data or information found to be inaccurate or deficient shall be corrected, modified or amended as feasible, subject to any requirement for such Personal Information or sensitive personal data or information to be retained by law or for legitimate business purposes.

We ask each individual User(s) to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required.

Upon receiving a specific request coming from any of the User(s), we may ensure that Personal Information in relation to such User(s) is deleted from our database as well as from the third-party cloud service providers.

Because of the way we maintain certain services, after you request for deletion of your Personal Information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems for a certain period of time.